Disconnection of Water Service for Non-Payment Notice

Rainbow Water resumed disconnections for non-payment in March 2022.  To avoid service interruption please contact our customer service department to remit payment or set up a payment plan.

To enroll in a payment plan, please request through the following options:

• Submit a request online at the Contact Us page
• Send an email to: billing@rainbowmwd.com
• Call Customer Service at (760) 728-1128 

Rainbow Water Administrative Code - 

Section 8.12.020 Payment of Bills

All bills for water or for service or materials are due and payable upon receipt. Failure to receive a bill does not relieve a customer of liability for payment.

Delinquent

8.12.020.2

Bills are issued to cover the preceding billing period. Payment is due and payable upon receipt and delinquent thirty (30) days after the billing date. At that time, a delinquent charge will be added to the unpaid balance. If said bills are not paid within sixty-five (65) days of the billing date, the District may discontinue service until all charges have been paid in full, provided that residential services may be discontinued per Sections 8.13 and 8.14.

For more information on District policy regarding disconnection of water service for non-payment please download our Administrative Code. For details on State requirement please go to Water Shut Off Protection Act SB 998.